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Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sun Sep 10, 2017 8:05 am
by bitemyassnow
Recorded vocal is always vibrating as if I'm singing in front of a fan. this is so frustrating.
I know there's a lot of problem on this model. Is this one of degraded quality that happen when it's used as an audio interface?
I tried everything, formatting, resetting, changing recording quality, trying another PC, another DAW , the problem still occurs.

Let me know if anyone has the same problem or solution here.

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sun Sep 10, 2017 8:51 am
by still_fiddlin
Sounds unusual. What DAW, and maybe a dumb question, but does the project sample rate match the setting on the H5?

Can you post some pics of the settings in the H5, DAW, and an audio track to let us hear the problem?

I briefly experimented with my H6 as an interface and didn't hear anything like that. It worked just as I expected, but I found using it tedious (since I already had a good interface for home use anyway).

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Wed Oct 11, 2017 1:09 pm
by Zoom In/Out
Thank you for this thread! It describes what I have experienced as well.

These fluttering, flanging, vibrations, I notice most when sibilant sounds are performed. I had been using my H5 as a stand-alone recorder without this oscillation; so was surprised to detect it quite regularly when computer-mounted as a USB audio interface.

As my device is still warrantied, Zoom has advised that my unit could be sent to them through the retailer. If found faulty, it would be replaced with one new of the same model. I'm reluctant to do so, as if this flaw is common/"normal" H5 operation, time and effort will be squandered.

I'd sooner pay for an upgrade to the Zoom F4; though, I've not had success with convincing Zoom to make that allowance.

I'll fiddle with my setup, update ASIO drivers and else, to see if this issue can be mitigated in the meantime.

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Wed Oct 11, 2017 4:55 pm
by still_fiddlin
The OP never checked back I see.

Is this with the built-in mics? Have you tried it with an external mic, guitar or line-level inputs through combo jacks? It might help isolate where it's happening if it's not all the same behavior depending on the input source, impedance and level.

Has anybody ever tried it with someone else's computer, maybe a Mac? (I'm 99.8% sure I didn't have to install anything to have the H6 work on the Mac. Old guy, so I have to allow for a little slippage...)

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Wed Nov 29, 2017 10:02 pm
by SixStringBuzz
I had an H5 with this problem. Zoom said it was a known issue with no timetable for a fix (I believe there has been a small firmware update since then however). I was fortunately within my Guitar Center refund period and upgraded to the H6, which doesn’t have this issue. I’d have preferred the H5 but this issue was a killer for me.

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Thu Apr 19, 2018 4:45 am
by yop44
Hi,
I'm interested in purchasing a Zoom H5, but this know issue is a big problem for me.
Has it been fixed with a firmware update?
Is it only on Windows or also on MacOs?

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sat May 19, 2018 5:57 am
by yop44
Sorry to be insistent, but does the problem still exist?

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sat May 19, 2018 9:36 am
by Wulfraed
yop44 wrote:
Sat May 19, 2018 5:57 am
Sorry to be insistent, but does the problem still exist?
None of the three people reporting a problem has ever bothered to come back to this thread to comment -- and over a 10 month period the three altogether have only racked up 5 searcheable posts. (the post counts say 4, 2, 2 -- but search their posts from their profile gives 3, 1, 1)

In fact, their profiles say that none have even been logged in since January -- and one was only active for a single month.

The original poster's second post states they returned the H5 and picked up an H6 -- and then posted a complaint about it picking up electronic noise. Their third post was to someone else with an H6, commenting about it appearing to have been in a mass of other electronics at the time.

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sat May 19, 2018 5:54 pm
by SixStringBuzz
Wulfraed wrote:
Sat May 19, 2018 9:36 am
yop44 wrote:
Sat May 19, 2018 5:57 am
Sorry to be insistent, but does the problem still exist?
None of the three people reporting a problem has ever bothered to come back to this thread to comment -- and over a 10 month period the three altogether have only racked up 5 searcheable posts. (the post counts say 4, 2, 2 -- but search their posts from their profile gives 3, 1, 1)

In fact, their profiles say that none have even been logged in since January -- and one was only active for a single month.

The original poster's second post states they returned the H5 and picked up an H6 -- and then posted a complaint about it picking up electronic noise. Their third post was to someone else with an H6, commenting about it appearing to have been in a mass of other electronics at the time.
So, what you're saying is you have no idea if the problem still exists? :roll:

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sat May 19, 2018 6:41 pm
by Wulfraed
I have never had an H5 or H6. Only 3 people have claimed to have problems with an H5 -- all three posted a complaint and left without ever returning. If I were paranoid, I'd say all three people were the same person just trying to stir up trouble, and when nothing happened they got bored.

Surely there are more than just three users of the H5 on the forum, and none of the others apparently have the problem.

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Tue May 22, 2018 9:48 am
by SixStringBuzz
Three people? Just because that's the number of people who have posted about it in this fairly inactive forum? Ok.

Here's an excerpt from my email with Zoom support, maybe it will help you with your paranoia:
"Thank you for contacting us with your question. We have been notified of this issue however we do not have a current ETA for a driver update that will address this noise.

I will keep you updated with any advances.

Let me know if you have any questions."
And here are a couple threads from another audio forum also indicating that Zoom knows about the issue:

https://www.gearslutz.com/board/newbie- ... oblem.html
https://www.gearslutz.com/board/music-c ... facts.html

I can confirm that the H6 works perfectly as an interface using the same setup with which the H5 did not. And if you've never even owned an H5 or H6, you really have nothing to add to the conversation and should probably leave it to those of us who do.

As for whether it's fixed, my guess would be no seeing as the last firmware update was 9/26/17 and made no mention of a fix for this.

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Tue May 22, 2018 10:42 am
by yop44
Hi SixStringBuzz,
thanks for your post.

I'm really tempted to order a zoom H5 online, and return it back if the problem occurs.

I can't believe the problem exists and still not fixed. Also it's strange that only a few people have reported the problem.

I'll notice you back if I'm able to test one of this.

P.S. I found this video on youtube: https://www.youtube.com/watch?v=x6g7Q5LpFXw The person explains how to connect the H5 to his mac, and use it as an audio interface, but does not mention the problem at all. Really strange.

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Thu May 24, 2018 2:09 am
by yop44
Hi,

so I got a response from Zoom support. They confirm the problem for H5 units and it can not be fixed unfortunately.

A sincere thanks to Zoom support for the quick response, and also for telling the thruth and not avoid the problem, so it's finally clear to me.

I decided to purchase a h4n Pro instead.

Regards.

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Fri May 25, 2018 8:59 pm
by Jim_Fogle
yop44,

Thanks for updating the post. That information is very helpful.
Just wondering, how long did it take to receive a response from Zoom support and which support email address did you use?

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sat May 26, 2018 3:53 am
by yop44
Hi Jim,

I think it took 1 day to get a response, and I used the contact form here : https://www.zoom-na.com/contact

Best

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sat May 26, 2018 8:24 pm
by Jim_Fogle
yop44,

Thanks again for the update. One day turnaround on answering an email is admirable.

Do you think you will now purchase a H5?

Re: Zoom H5 vibrating vocal problem when used as audio interface

Posted: Sun May 27, 2018 2:40 am
by yop44
Jim,

I purchased the H4N Pro, It is a really awesome device.
Some features of the H5 I may miss :
- record more than 2 simultaneous tracks in multitrack mode ( I wish to record voice from built-in capsule + 1 instrument. This is not possible with H4N Pro in MTR Mode)
- interchangeable capsule. I wish to use a exh-6 for other instruments.
- independant record level for Input 1 /2 . On H4N Pro, when recording 1/2 simultenaously, record levels are glued together.

I will see with the time. If don't use my H4n PRO as an audio interface, may be i'll jump to the H5.