H3-VR Bugs and quirks

Discuss the Zoom H6, H5, H4, H4n, H2, H2n, and H1. Please don't "post and run". Participate in the discussion. Thanks.
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fotoralf
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H3-VR Bugs and quirks

Post by fotoralf » Fri Nov 16, 2018 5:44 pm

Just noticed that the times in my files are 8 hours behind the time set in the H3.

Looks like there's a prob with the fixing of the microphone assembly to the pin it's sitting on. There's enough play in this connection that the microphones slightly wobble when the recorder is shaken. This produces a quite audible clicking sound. The first H3 I got from my dealer did this and so does the one he sent me in exchange. Could others please check this with their H3. It's the mics inside the metal cage. The cage as such is ok.

Ralf
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Re: H3-VR Bugs and quirks

Post by fotoralf » Wed Nov 21, 2018 7:01 am

The rattling of the mic assembly isn't a bug. It's meant to be like this.

I've just had someone at Zoom's German importers on the phone. They've done their own tests and confirm the looseness and the rattling of the mic assembly. No, they say, this isn't a serial defect. If it causes problems e.g. when recording in a moving vehicle, then the H3 is just not suitable for this application.

They suggest trying to cure the problem with a bit of adhesive tape and confirm that an attempt to fix it with Superglue would void the guarantee.

Ralf
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Jim_Fogle
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Re: H3-VR Bugs and quirks

Post by Jim_Fogle » Wed Nov 21, 2018 10:45 am

Well isn't THAT just swell. That really shouldn't be an acceptable answer. Did you happen to catch the name of the person you spoke with on the telephone? I wonder if you call again and speak to a different support person, or to the support supervisor, if you would receive the same answer. I also wonder what would happen if you spoke to the same person and you asked for an e-mail confirming what you you were told. If you can get that in writing maybe you could forward the confirmation e-mail to Zoom Japan and ask them to confirm the answer.

I have trouble believing any manufacturer would intentionally build a microphone system with a built-in rattle or looseness. A microphone is designed to translate sound vibrations into an electrical signal, not create sound vibrations.
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Re: H3-VR Bugs and quirks

Post by Wulfraed » Wed Nov 21, 2018 2:02 pm

I own a Canon XH-A1 HDV camera -- at the time, that was a $3500 camera.

The microphone head is deliberately "loose". It will rock around if the camera is jarred sharply. There is a thin rubber gasket to cushion the head, but even with that a sharp jar will cause impact noise as the head moves.

There is a reason things like SteadiCam mountings exist -- to absorb large/sharp motions and smooth out longer period motions. Look at how studio microphones are mounted -- in a net of elastic -- to isolate outside vibrations from the microphone housing.
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Re: H3-VR Bugs and quirks

Post by fotoralf » Wed Nov 21, 2018 6:22 pm

Jim_Fogle wrote:
Wed Nov 21, 2018 10:45 am
I wonder if you call again and speak to a different support person, or to the support supervisor, if you would receive the same answer.
This wasn't some poor sod in a service callcenter. This was one of their sales staff normally taking care of German retailers.

Ralf
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audio examples: http://aporee.org/maps/projects/fotoralf
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Re: H3-VR Bugs and quirks

Post by Jim_Fogle » Wed Nov 21, 2018 9:02 pm

Boy, I bet the German retailers he services REALLY push Zoom products. Many sales representatives are REALLY good at knowing and representing their products. This one sounds a little frustrated with Zoom.
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Re: H3-VR Bugs and quirks

Post by fotoralf » Sat Nov 24, 2018 7:37 am

I've solved the prob with two drops of Superglue. Now, let's pray I'll never have to make any guarantee claim...

Ralf
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surround audio and panoramic photography in western europe
audio examples: http://aporee.org/maps/projects/fotoralf
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Re: H3-VR Bugs and quirks

Post by Jim_Fogle » Mon Nov 26, 2018 6:59 pm

Glad to read the problem has been resolved
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https://soundcloud.com/you/tracks
http://www.soundclick.com/bands/default ... tent=music
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2018 Band-in-a-Box, ChordPulse http://www.chordpulse.com/
Cakewalk by BandLab, Sonar Home Studio, Cakewalk Music Creator 6, Audacity
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Re: H3-VR Bugs and quirks

Post by fotoralf » Tue Nov 27, 2018 5:29 am

Resolved would be different...

Ralf
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surround audio and panoramic photography in western europe
audio examples: http://aporee.org/maps/projects/fotoralf
blog (German): http://the-real-fotoralf.blogspot.com/

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