Zoom R16 to Pro Tools First

[iamg]

I am tring out Pro Tools again, after ditching its crashing for Cubase for the last 7 years. But I cannot get my r16 working with Pro Tools, on start up it asks for a device, when i enter the zoom r16 as the choice, its ok but can't change audio in and out so then the program crashes

any help please

[Jim_Fogle]

Are you using ProTools on a Windows or Mac system? What operating system is your computer using? Have you downloaded and installed the R 16 driver software available from Zomm's website here: https://www.zoom-na.com/products/produc ... controller? Have you downloaded and read Zoom's "Issues and workarounds about DAW software" pdf file?