ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Discuss the Zoom HD and R series. Please don't "post and run". Participate in the discussion. Thanks.
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ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by geobee » Fri Dec 14, 2018 2:19 am

Hi all, I am starting to believe that my new R8 will never work as an interface to my DAW, which happens to be Mixcraft. I even tried it in Reaper and Audacity, same result. It can be seen in the available devices in all the DAWs, but only the asio driver. I have downloaded what I thought was the latest from the ZOOM site, being 2.0.0 for win 7 32 bit. No joy, I can switch back to my Steinberg UR242 and it works straight away. I can only see the asio driver for the Zoom in preferences, nothing shows in play and recording devices. It was one of the main reasons I purchased the Zoom, being for location recording with a laptop, but it is fast becoming just a wish with no result. If anyone has something to try, it would be very much appreciated. Cheers.
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by Jim_Fogle » Sat Dec 15, 2018 3:45 pm

The newest R8 audio driver for computers using 32 or 64 bit Windows 7,8 or 10 operating systems is V2.2.0. You can download the driver from the Zoom R8 support page here: https://www.zoom-na.com/products/produc ... #downloads. Please note the banner at the top of the web page incorrectly indicates the driver version is V2.1.0 but the link at the bottom of the page is labeled V2.2.0.

Also note the R8 firmware (the R8 hardware operating system that tells what each button does and what is displayed) is now V1.02. V1.02 updates how the R8 formats and reads the SD memory cards so, if your R8 is using V1.00 it's well worth the time and trouble to update the firmware.

The R8 has the capability for Mixcraft to recognize the hardware as a mixing surface controller or computer audio interface but it can't do both functions at the same time.

When you select surface controller the knobs, buttons and faders on the R8 will control knobs, buttons and faders in the displayed Mixcraft mixing console. Mixcraft should have a "learn" feature where you place the individual Mixcraft console controls in a learn mode and each control is associated with a R8 control. Mixcraft has some videos explaining this https://www.acoustica.com/mixcraft/v7/h ... ntrol.html and https://www.acoustica.com/mixcraft/v7/h ... llers.html. Note that these videos feature Mixcraft 7 while the Mixcraft site offers Mixcraft 8.

Select audio interface and the R8 becomes the audio inputs Mixcraft uses to record you. You will need to go into the Mixcraft audio settings. Mixcraft 7 offers two audio settings. It default to Windows RT but you don't want to use the default setting! Select ASIO and you should see the Zoom R8 in the drop down window. Mixcraft has a video demonstrating audio settings here: https://www.acoustica.com/mixcraft/v7/h ... guide.html

By the way, I'm not sure I understand your statement, "I can't use the R8 in Reaper or Audacity, all I see is the ASIO drivers". What does that mean? You should be selecting ASIO.
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by geobee » Sun Dec 16, 2018 3:43 pm

Thank you kindly Jim, I will go through all your help ideas. With the asio part, what I meant it shows up in the Mixcraft sound device preference screen, as a driver, but above that the Zoom isn't listed as the play and record device. When I go back to my UR242, it shows as the Yamaha Steinberg asio driver, as well as ''play and record device''. I am running Mixcraft 8 ProStudio. Should be the same as 7 as far as this issue is concerned. Will let you know what I find. Regards. Geoff. Meant to add, that is the driver I have, 2.2.0
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by Jim_Fogle » Mon Dec 17, 2018 7:58 pm

I look forward to reading your results. I just glanced at some of the videos but they look to be very instructive so I'm really looking forward to discovering if they help resolve your issue.
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http://fogle622.wix.com/fogle622-audio-home
https://soundcloud.com/you/tracks
http://www.soundclick.com/bands/default ... tent=music
Zoom MRS-8
Gibson acoustic 12-string, Peavey Predator, Line6 Variax, Yamaha keyboard and digital drums
2018 Band-in-a-Box, ChordPulse http://www.chordpulse.com/
Cakewalk by BandLab, Sonar Home Studio, Cakewalk Music Creator 6, Audacity
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by geobee » Mon Dec 17, 2018 8:36 pm

Thanks Jim, I have tried everything that I can think of, but Mixcraft just says ''cannot work with the current device. When I go into Mixcraft preference area, both the Zoom and the Steinberg are listed where it says ''Asio Drivers''. If I click on Steinberg, it then appears as the play and record device in the section just above the Asio Driver box. If I click on the Zoom Asio driver, the play and record both just stay greyed out. If I try and then play something in Mixcraft, it tells me it cannot work with the current device. I hope this may give you something to go on. I use win 7 32 bit. Regards. Geoff Meant to add, the Zoom works as a card reader, so windows is seeing it as a device.
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by geobee » Tue Dec 18, 2018 12:24 am

Just double checked that the zoom is listed under windows sound devices, playback and record, and it is there along with the Steinberg. Checked it under device manager and it says the device is working properly and the driver is the most up to date. Beats me, why in Mixcraft it is in the asio driver list, but as soon as I click on it and try to record or play, Mixcraft says it is unable to work with the current setting. Go back and click o Ur242 Steiberg, and all is good to go. Even on startup, went in and disabled driver signing as I read somewhere that that could cause issues.
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by Jim_Fogle » Thu Dec 20, 2018 9:11 pm

Are you trying to use the Steinberg and the Zoom in the same project? Do you have another music related program open?

ASIO doesn't like to share devices between active programs. Sometimes even if you close a program it fails to release an ASIO driver.

Also, every software program I'm aware of can only use one ASIO product during each open session. Most programs I'm familiar with are not designed to let you change ASIO driver settings within an open session. You typically have to start with one interface, close the program, open the program and select the second interface. Some programs or your Windows operating system may even require a computer warm start before the second setting will work.
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http://fogle622.wix.com/fogle622-audio-home
https://soundcloud.com/you/tracks
http://www.soundclick.com/bands/default ... tent=music
Zoom MRS-8
Gibson acoustic 12-string, Peavey Predator, Line6 Variax, Yamaha keyboard and digital drums
2018 Band-in-a-Box, ChordPulse http://www.chordpulse.com/
Cakewalk by BandLab, Sonar Home Studio, Cakewalk Music Creator 6, Audacity
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by geobee » Fri Dec 21, 2018 2:56 am

Thanks Jim, no, no other programs on that same desktop. I today, even put Mixcraft onto a different laptop, still win 7, that has no musical stuff on it at all. Downloaded the current asio driver from Zoom, same result, Mixcraft says it cannot work with the set up. Zoom Australia support is pathetic, tech support mobile phone has been switched off for days on end. Looks like I may have to just use the Zoom as a recorder, no interface function, very annoying as it is sold as able to do both. I have yet to hear from anyone who has it working. There are some hit and miss results with the ZOOM R16, and I hear it uses the same drivers. I even downloaded asio4all, no go. Maybe an earlier driver version may work better, I do not know. Your help is much appreciated, regardless. Cheers, Geoff
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by Jim_Fogle » Fri Dec 21, 2018 3:51 pm

Geoff,
I'm sorry you're not receiving the technical support you need. Zoom tech support varies around drastically throughout different regions of the world. In many locations the distributor also is the tech support provider as Zoom may not have direct, corporate representation. In other world regions technical support is provided by sales staff.

In your case, I would change my approach. I would use e-mail to correspond with Zoom corporate in Japan with a copy of each email to the Zoom distributor in Australia. Here are some links you may find useful:

Zoom Japan email: info@zoom.co.jp
Zoom Japan website: https://www.zoom.co.jp/contact

Zoom Australia distributor: Dynamic Music; 2-6 Cnr. William & Short Sts.,; Brookvale NSW, 2100, Australia Tel: (61) 2-9939-1299
http://www.dynamicmusic.com.au
Dynamic Music email: info@dynamicmusic.com.au

As a former tech support person I can assure you Zoom wants your issue resolved to your satisfaction. No company starts out each day with the intent to make dissatisfied customers.

It is in your best interest to clearly state your issue in your initial email as your email will need to be translated from English to Japanese. Provide the R8 serial number, firmware version and audio driver version. Provide the version number of Mixcraft. Provide computer and operating system specifications.

Please continue to keep use updated on this situation.
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http://fogle622.wix.com/fogle622-audio-home
https://soundcloud.com/you/tracks
http://www.soundclick.com/bands/default ... tent=music
Zoom MRS-8
Gibson acoustic 12-string, Peavey Predator, Line6 Variax, Yamaha keyboard and digital drums
2018 Band-in-a-Box, ChordPulse http://www.chordpulse.com/
Cakewalk by BandLab, Sonar Home Studio, Cakewalk Music Creator 6, Audacity
Win 7 laptop i3, 8 GB DRAM, 500GB SSD

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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by geobee » Fri Dec 21, 2018 8:58 pm

Thanks Jim, I sent my first email to Japan, and they sent me to Dynamic Music, who gave me their tech support guys mobile, but it has been switched off for days. Will get back onto them after the Xmas rush and ask some questions. Will keep you posted. Cheers. Geoff
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by Jim_Fogle » Fri Dec 21, 2018 9:52 pm

Geoff,

It will be difficult and best to get any meaningful work accomplished until after the new year. I look forward to reading your next update. Have a safe and happy holiday season!
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http://fogle622.wix.com/fogle622-audio-home
https://soundcloud.com/you/tracks
http://www.soundclick.com/bands/default ... tent=music
Zoom MRS-8
Gibson acoustic 12-string, Peavey Predator, Line6 Variax, Yamaha keyboard and digital drums
2018 Band-in-a-Box, ChordPulse http://www.chordpulse.com/
Cakewalk by BandLab, Sonar Home Studio, Cakewalk Music Creator 6, Audacity
Win 7 laptop i3, 8 GB DRAM, 500GB SSD

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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by geobee » Fri Dec 21, 2018 10:37 pm

Thank you Jim, all the best to you too. Suppose it is quiet cold there. WE are in the central west of NSW, and it is ok today, only 30 deg Celsius,but I had 43 inside my electronics workshop on Wed, cruel. Kind regards. Geoff
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Re: ZOOM R8 AS AN INTERFACE TO MIXCRAFT

Post by Jim_Fogle » Sun Dec 23, 2018 6:44 pm

Yes it's strange to think that our cold weather is your hot weather and our hot weather is your cold weather. I bet our days with the least and most hours of sunshine are reversed from your also! Our date with the least amount of daylight was December 21 and the longest is typically June 20 or 21. It's amazing what a few degrees tilt of the axis can cause.

43 degrees C (almost 110 F) is oppressive. What amount of humidity does the air have with that much heat? The summer temperatures here (central North Carolina) average between 85 to 100 degrees F (29 to 38 degrees C) but the air also has average humidity levels of 60 to 90 %. When I was stationed in Texas summer temperatures regularly exceeded 100 F but with a humidity level of of 3 to 10 % it wasn't bad as long as you stayed hydrated and didn't stand in direct sunlight for too long.
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http://fogle622.wix.com/fogle622-audio-home
https://soundcloud.com/you/tracks
http://www.soundclick.com/bands/default ... tent=music
Zoom MRS-8
Gibson acoustic 12-string, Peavey Predator, Line6 Variax, Yamaha keyboard and digital drums
2018 Band-in-a-Box, ChordPulse http://www.chordpulse.com/
Cakewalk by BandLab, Sonar Home Studio, Cakewalk Music Creator 6, Audacity
Win 7 laptop i3, 8 GB DRAM, 500GB SSD

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