Problems with Q2Hd and Win10

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xana75
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Problems with Q2Hd and Win10

Post by xana75 » Sat Jul 14, 2018 7:39 am

hi
my Q2hd doesn't work with win10....i've uploaded the firmware (1.30) and drivers but nothing.... :(
it doesn't work with all programs also skype
if i start camera app i have this error log: xxxxx Mediacapturefailed error xxxxx

any suggest?? :?

thanks
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xana75
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Re: Problems with Q2Hd and Win10

Post by xana75 » Sun Oct 14, 2018 10:08 am

no answer after two months.
i've written to zoom and no answer
they release the drivers for win10 and the cam doesn't work

it could be a new policy to entice the buyer to make new purchases ...
:neutral:
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Jim_Fogle
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Re: Problems with Q2Hd and Win10

Post by Jim_Fogle » Sun Oct 14, 2018 7:14 pm

How did you try to contact Zoom Support? Here is the e-mail address for Zoom North America: info@zoom-na.com and a link to Zoom's N-A web based contact form: https://www.zoom-na.com/contact

Here is the e-mail address for Zoom Japan: info@zoom.co.jp.

Most people have reported receiving a timely response from Zoom N-A. I'm sorry to read your experience is different.
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