I don't know if this is defected unit or not [uac-2]

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doksan
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I don't know if this is defected unit or not [uac-2]

Post by doksan » Wed Sep 05, 2018 9:19 am

I just bought the unit. I had static noise problem and i was investigating, unplugged all the cables and you can see the video

https://youtu.be/vMgTmucTE_0

Then i encounter knob issue and that one is here

https://youtu.be/728CCQYFnZA

Windows 10 with USB3 board. I already altered with another USB3 port same. I download the firmware already. Any help would be much appreciated

Thanks
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Jim_Fogle
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Re: I don't know if this is defected unit or not [uac-2]

Post by Jim_Fogle » Wed Sep 05, 2018 1:49 pm

Have you contacted Zoom support? I assume you're outside North America or Canada so you need to contact your local Zoom distributor. Here is a link to find and contact your local distributor. https://www.zoom-na.com/distributors

From the 49 second video you posted I really can't determine what the problem may be.
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doksan
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Re: I don't know if this is defected unit or not [uac-2]

Post by doksan » Fri Sep 07, 2018 12:16 pm

Thank you for the reply. I am not 100% sure but it's possible usb cable came with the unit might be defected. Last knight i gave one more try with my external HD's cable and i can inform 95% problem has gone. I still see some strange behavior but this time only few. I need more experiment.

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Jim_Fogle
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Re: I don't know if this is defected unit or not [uac-2]

Post by Jim_Fogle » Fri Sep 07, 2018 7:39 pm

Well the cable should also be covered by warranty.

I don't have a UAC-2 so I'm not aware of how long the warranty period is but for many electronic devices the warranty is 90 days from purchase. If nothing else you might want to contact support to document the issue for proof the issue started during the warranty period.
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http://fogle622.wix.com/fogle622-audio-home
https://soundcloud.com/you/tracks
http://www.soundclick.com/bands/default ... tent=music
Zoom MRS-8
Gibson acoustic 12-string, Peavey Predator, Line6 Variax, Yamaha keyboard and digital drums
2018 Band-in-a-Box, ChordPulse http://www.chordpulse.com/
Cakewalk by BandLab, Sonar Home Studio, Cakewalk Music Creator 6, Audacity
Win 7 laptop i3, 8 GB DRAM, 500GB SSD

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