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zoom G7.1ut firmware

Posted: Wed Jun 12, 2019 2:34 am
by kwlee
Hi,

Need help on my G7.1ut! unable to boot. I suspect the firmware was corrupted. Does anyone still have the firmware?

Regards,
kw

Re: zoom G7.1ut firmware

Posted: Wed Jun 12, 2019 4:58 am
by Beatnick
Was there ever a firmware update for it? I don't see any firmware on the Zoom site for that product and I think they usually keep the latest firmware available, even on discontinued products.

Have you tried doing a factory reset? Usually there's a sequence of buttons you can press to reset everything back to day one. I've had a couple units that would not boot and I did a factory reset and they worked fine, of course you lose everything you had stored on there if you do that. I've never had one, but it should be in the manual how to do that.

Re: zoom G7.1ut firmware

Posted: Wed Jun 12, 2019 7:59 am
by kwlee
Yes, there was a firmware. The latest rev is 1.06. I think this was too old that they have removed the online firmware.
I have tried the factory reset but nothing help. It just stucked at displaying the system ver1.06 forever.

Re: zoom G7.1ut firmware

Posted: Wed Jun 12, 2019 11:08 am
by Beatnick
Try emailing Zoom. I hope they can help. I hate when an old unit dies.

Re: zoom G7.1ut firmware

Posted: Thu Jun 13, 2019 12:43 am
by kwlee
Have emailed them. They said no longer support discontinued product :(

Re: zoom G7.1ut firmware

Posted: Thu Jun 13, 2019 10:32 am
by Beatnick
Dang. You might get lucky and find the firmware online if you search hard enough.

Re: zoom G7.1ut firmware

Posted: Thu Jun 13, 2019 7:02 pm
by Jim_Fogle
kwlee wrote:
Thu Jun 13, 2019 12:43 am
Have emailed them. They said no longer support discontinued product :(


You didn't mention which Zoom office you contacted, North America, United Kingdom or Japan.

Zoom's world headquarters is in Japan. I would contact other Zoom offices. Likely one or the other may still have the software. Here is contact information: https://www.zoom.co.jp/contact.

One last thing, I'm not familiar with the G7. I don't know if the firmware is contained in a programmable chip or not. If the firmware chip can not be reprogrammed then you're likely out-of-luck. It is difficult to find PROMs and EEPROMs of that vintage.

Re: zoom G7.1ut firmware

Posted: Fri Jun 14, 2019 7:52 am
by Beatnick
You can try contacting the Japan one as Jim suggested. I did try that once, but it was just for a suggestion, not an actual problem. My thought was they were the main headquarters and I could skip the middle man, but the email came back saying I had to contact Zoom in my area. So I did email my suggestion to Zoom NA. They replied there were no updates planned for the unit I was asking about, but they would forward my suggestion to Zoom JP. 🙄

Re: zoom G7.1ut firmware

Posted: Fri Jun 14, 2019 12:49 pm
by NucleusX
I keep a backup of G7.1ut firmwares locally, as i used to own that unit. They're only in windows format, so
if that's what you use, I might be able to help. Do you have a preferred version number ?

Re: zoom G7.1ut firmware

Posted: Sun Jun 16, 2019 9:28 pm
by kwlee
Beatnick wrote:
Fri Jun 14, 2019 7:52 am
You can try contacting the Japan one as Jim suggested. I did try that once, but it was just for a suggestion, not an actual problem. My thought was they were the main headquarters and I could skip the middle man, but the email came back saying I had to contact Zoom in my area. So I did email my suggestion to Zoom NA. They replied there were no updates planned for the unit I was asking about, but they would forward my suggestion to Zoom JP. 🙄
Yes, I did contact Zoom JP. Their respond are fast! but unfortunately they don't keep any backup on the firmware. Same thing they asked me to contact my local Zoom support :(

Re: zoom G7.1ut firmware

Posted: Sun Jun 16, 2019 9:29 pm
by kwlee
NucleusX wrote:
Fri Jun 14, 2019 12:49 pm
I keep a backup of G7.1ut firmwares locally, as i used to own that unit. They're only in windows format, so
if that's what you use, I might be able to help. Do you have a preferred version number ?
Thanks NucleusX! :bow: I have send you my email address on private message